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Cancun
Cancun Bay All Inclusive Hotel
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Cancun Bay All Inclusive Hotel

About the property

Located in Cancún, 80 metres from Playa Linda, Cancun Bay All Inclusive Hotel provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden. With a private beach area, the property also has a terrace, as well as a bar. The resort features an indoor pool, hot tub, karaoke and room service. The resort will provide guests with air-conditioned rooms offering a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Breakfast is available, and includes buffet, continental and American options. At Cancun Bay All Inclusive Hotel you will find a restaurant serving Italian, Japanese and Mexican cuisine. Vegetarian, dairy-free and vegan options can also be requested. You can play billiards and table tennis at the 4-star resort. Languages spoken at the reception include English and Spanish. Cancun Government Palace is 4.3 km from the accommodation, while Cancun Bus Station is 4.7 km from the property. Cancún International Airport is 18 km away, and the property offers a paid airport shuttle service.

Popularity

8.3
Very good
General
6963
brand
Tripadvisor 9/10
3666
brand
Booking 7.7/10
2211
brand
Expedia 7.4/10
1086

Main services

Dining Area
Spa & Wellness Centre
Beach hotels
Safe
Ironing set
Fax
Terrace
Internet access
Air conditioned
Restaurant
Game room
Outdoor furniture
Children’s play area
Luggage room
Golf course
Garden
Room service
Laundry service
Fitness
Free Internet
Smoking area
Desk
Special dietary options
Contactless check-in/out
Family rooms
Billiards
Sun loungers
Smoke detector
Theme dinner
Disability-friendly bathroom
Casino
Airport
Entertainment Area
Airport Shuttle
Massage
Wheelchair-accessible
Swimming Pool
Aerobics
First aid kit
Fire extinguisher
Yoga
24-hour security
Medical service
Bar
Housekeeping
TV lounge
Non-smoking rooms
Elevator
Meeting room
Table tennis
Accessible parking
Snorkeling
Snack bar
Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

7.4/10 Good
Cleanliness8/10
Staff and Service8/10
Amenities7.4/10
Property conditions and facilities7.4/10

8 / 10

Jennifer
Staff was great. Pool set up was amazing. Would recommend better night entertainment. The 2 big shows were great but most resorts will do that daily vs 2 times a week.
16 Mar 2025

8 / 10

Sandra
Great for a short stay
14 Mar 2025

4 / 10

Robert Andrew
Cancun Bay was sold as a resort. Not a chance! As a hotel, which is what the wrist band says, it's fine. There's not much to do. The food is flat out bad. The restaurants are underwhelming if you even get a reservation at one. This is not where you go to spend your whole trip without leaving (unless you want to starve or die of boredom). It's just a hotel. A safe place to lay your head. The staff is nice, but there aren't enough. No premium liquor is even available, let alone included. Stay at a hotel near a mall for cheaper. We had to go to La Isla mujeres and restaurants in town in order to save our vacation. If you don't have $2k USD to add to your trip, maybe you don't stay here...
12 Mar 2025

10 / 10

Chaneli Irene
My family came here for about a week and everything was amazing from the moment we checked in to when we checked out. Staff was nice and helpful, the rooms were kept nice and clean, it was just a great time overall.
11 Mar 2025

Information about the area

Cancun, Mexico
Cancun is a city located on the southeast coast of the Yucatán Peninsula in the Mexican state of Quintana Roo. It is a major world-renowned tourist destination, as well as being the seat of the municipality of Benito Juárez. The city is located on the Caribbean Sea, and is one of the easternmost points in Mexico. Cancún is located just north of Mexico's Caribbean coast resort band known as the Riviera Maya. Cancun, located in the Yucatan region of Mexico, has many great attractions. Start with the white sand beaches of Cancun City. In the jungles of Yucatan lies one of the largest and best preserved archaeological sites in Mexico, Chichen Itza. The world famous Mayan ruins with thousands of years of history are one of the most visited sites in the world. Cancun is surrounded by spectacular scenery. Isla Mujeres, a small gorgeous island close to Cancun, is simply spectacular. The magical underwater natural pools known as Cenotes are a big draw around the Cancun area. Many have rocky edge formations above them. Outside of Cancun we find Tulum, a unique site where you can go for a swim in turquoise waters and visit the famous ruins of Mayan civilizationCancun has lots to offer. With its mix of tropical beaches, ancient ruins and modern resorts, this area is simply the perfect vacation destination for everyone. Modern Cancun offers wonderful white sand beaches and turquoise sea, great restaurants, lively clubs and activities of every type imaginable.

What’s nearby

  • Forum Beach - 0.86 km
  • Cristo Resucitado Church - 1.38 km
  • Turtle beach - 1.45 km
  • Las Americas Cancun Mall - 2.18 km
  • Langosta Beach - 2.31 km
  • Langosta Beach - 2.58 km

Getting around

  • xcaret ferry terminal, mx - 0.79 km
  • ultramar puerto juárez ferry port terminal, mx - 4.02 km
  • playa tortugas ferry pier, mx - 2.76 km
  • puerto juarez, terminal maritima puerto juarez, mx - 4.48 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 14.49 km
  • (ISJ) Isla Mujeres, Isla Mujeres, MX - 11.88 km
  • (TQO) Tulum, Tulum, MX - 141.77 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Non-smoking throughout
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Back massage
  • Billiards
  • Spa facilities
  • Live sport events (broadcast)
  • Fitness centre
  • Table tennis
  • Themed dinner nights
  • Full body massage
  • Beachfront
  • Beach
  • Hot tub/Jacuzzi
  • Head massage
  • Spa lounge/relaxation area
  • Bingo
  • Indoor pool
  • Couples massage
  • Hand massage
  • Live music/performance
  • Karaoke
  • Fitness classes
  • Aerobics
  • Indoor pool (all year)
  • Foot massage
  • Private beach area
  • Spa/wellness packages
  • Evening entertainment
  • Entertainment staff
  • Neck massage
  • Massage
  • Yoga classes
  • Spa and wellness centre
  • Fitness

Services

  • Room service
  • Ironing service
  • Airport shuttle (additional charge)
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Packed lunches
  • Daily housekeeping
  • Fax/photocopying
  • 24-hour front desk
  • Airport shuttle
  • Shuttle service (additional charge)
  • Grocery deliveries
  • Laundry

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests

Physical distancing

  • Contactless check-in/check-out
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Wine/champagne
  • Special diet menus (on request)

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Private parking
  • Accessible parking
  • Parking on site

Accessibility

  • Wheelchair accessible
  • Toilet with grab rails

Pool and wellness

  • Pool bar
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Shallow end

Transport

  • Airport drop off
  • Airport pick up

Entertainment and family services

  • Indoor play area
  • Board games/puzzles

Languages

  • English
  • Español

About the rooms

The accommodation has 70 rooms:

General

  • Air conditioning
  • Interconnected room(s) available
  • Ironing facilities
  • Trash cans
  • Safety deposit box
  • Fire extinguisher
  • Private entrance
  • Iron
  • Pants press
  • Key card access
  • Smoke alarm

Services

  • Wake-up service

Room Amenities

  • Socket near the bed
  • Non-feather pillow
  • Hypoallergenic pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Toilet
  • Bath or shower
  • Toilet paper
  • Additional toilet
  • Shower
  • Towels
  • Private bathroom
  • Additional bathroom

Media & Technology

  • Satellite channels
  • TV
  • Telephone
  • Flat-screen TV

Physical distancing

  • Single-room air conditioning for guest accommodation

Food & Drink

  • Tea/Coffee maker
  • Minibar
  • Bottle of water

Kitchen

  • Coffee machine
  • Cleaning products
  • Dining table

Outdoors

  • Terrace
  • Balcony
  • Patio

View

  • City view
  • Sea view
  • Garden view
  • Pool view
  • Quiet street view
  • View
  • Inner courtyard view

Living Area

  • Seating Area
  • Dining area

Bedroom

  • Linen
  • Wardrobe or closet

Accessibility

  • Entire unit wheelchair accessible
  • Accessible by lift
  • Entire unit located on ground floor
  • Adapted bath
  • Upper floors accessible by elevator

Pool and wellness

  • Pool with a view
  • Pool towels
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free
Pool 2

Location

Indoor

Cost

Free

Restaurants

Faisan

  • Guests only
  • No reservation required

La piña Continental Breakfast

  • Guests only
  • No reservation required

La Vista Sushi Zen

  • Access for guests and visitors
  • Reservation required

BBQ

  • Access for guests and visitors
  • Reservation required

Tratoria

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Environmental fee of $79.20 MXN per room, per night will be charged directly to all guests at the front desk at the time of check in.**This will be on Feb 1st, 2025.**Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian.