travelc.afterEveryAjax() travelc.tooltips.initHoverTooltips(); travelc.tooltips.initHoverTooltips();
Playa del Carmen
BlueBay Grand Esmeralda-All Inclusive
Reserve rooms
BlueBay Grand Esmeralda-All Inclusive

About the property

Located on the beach in the Riviera Maya district of Playa del Carmen, this all-inclusive hotel offers private beach access, an on-site spa, and several specialty restaurants. The rooms at BlueBay Grand Esmeralda overlook the sea, and include satellite TV. They are equipped with a minibar and safety deposit box. Guests can enjoy water sports such as snorkeling and windsurfing at this Playa del Carmen resort. A gym and sauna are located on the property. A game room and kids club are available. The shops and restaurants of Playa del Carmen’s Fifth Avenue are only 15 minutes from BlueBay Grand Esmeralda. Cancun is less than an hour from this resort.

Popularity

7.9
Good
General
18867
brand
Tripadvisor 8/10
16867
brand
Booking 7.1/10
944
brand
Expedia 6.4/10
1056

Main services

Dining Area
Beach hotels
Safe
Business centre
Ironing set
Fax
Terrace
Internet access
Air conditioned
Restaurant
Outdoor furniture
Children playground
Luggage room
Babysitting service
Garden
Room service
Car hire
Laundry service
Fitness
Free Internet
Beauty salon
Smoking area
Windsurfing
Desk
Family rooms
Billiards
Security alarm
Currency exchange facilities
Sun loungers
Smoke detector
Theme dinner
Tennis
Entertainment Area
Massage
Adapted for disabled
Swimming Pool
First aid kit
Fire extinguisher
24-hour security
Bar
Housekeeping
TV lounge
ATM
Non-smoking rooms
Elevator
Meeting room
Table tennis
Parking
Tennis equipment
Snorkeling
Snack bar
Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

6.4/10 Nice
Cleanliness6.8/10
Staff and Service7.2/10
Amenities6.4/10
Property conditions and facilities6/10

6 / 10

Andrea
My husband & I stayed here back in 2011 as a couple without kids. We were in a building that was renovated, clean and noise free. Nothing to complain about, we had a great time. We decided to go back for spring break with our two young children & two other families as a group vacation. We were placed in building 5. Our room was run down, the mirroir in the bathroom had moisture stains all over it. The bathroom fixtures were tired and the water pressure was poor in the shower. We were unable to open the sliding door to the patio without being two adults as the doors track is finished and wouldn’t slide. The room wasn’t well insulated which resulted in hearing our upstairs neighbors and anyone that walked past our room with clarity/high volume. The food, as a vegetarian, was very limited. There should be easy options and unless I wanted to eat cream soup and pasta all week, I was out of luck. People stole towels from others while being on the beach or in the pool resulting in a $30 US charge. They need to get a better system. There was limited shade areas around the pools and on the beach and simply not enough beach chairs for the volume of patrons. The highly rated experience was the kids club and spa. The staff was very engaged and the kids loved the variety of activities presented. The spa treatments were fantastic and the staff was great. I would suggest that the spa staff arrange for transport to/from the rooms where the treatments are being given rather than make us walk
10 Mar 2025

10 / 10

Nicholas
The staff was super awesome! There was really anything to do near the property that was close.
7 Mar 2025

10 / 10

Pedro
It could have better maintenance.
5 Mar 2025

2 / 10

Larisa
It was more than terrible, my vacation was ruined, left home in the second day, lost more than 2K
1 Mar 2025

Information about the area

Playa del Carmen, Mexico
Playa del Carmen was originally a small fishing village south of Cancun, but in the last years it has transformed into a bustling tourist resort. It is one of the most colorful and diverse towns on the Mayan Riviera. Playa del Carmen offers balmy tropical breezes, world class food, good night life, amazing ruins, endless beaches, incredible snorkeling, wonderful parks, friendly people and so much more. And it is as mellow or as wild as you'd like it to be. Playa del Carmen is a great base for exploring all of the interesting places on the Mayan Riviera and the Yucatan peninsula. The island Cozumel, which offers some of the best snorkeling and scuba diving in the world, it's just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Although touristy Playa del Carmen is captivating and picturesque, full of small and charming Mexican shops and restaurants. This little city has so much to offer if you want it.

What’s nearby

  • SAYAB Playa del Carmen Planetarium - 0.48 km
  • Plaza Las Americas - 0.64 km
  • Central Square - 0.7 km
  • La Ceiba Park - 2.03 km
  • City Center - 2.36 km
  • Riviera Grand Casino - 2.37 km

Getting around

  • (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 10.98 km
  • playa del carmen, playa del carmen harbour, mx - 9.59 km
  • playa del carmen, mayan train station playa del carmen, mx - 10.5 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 40.8 km
  • (CZM) Cozumel, Cozumel Intl, MX - 22.11 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Designated smoking area
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Live music/performance
  • Tennis court
  • Billiards
  • Kids' club
  • Fitness centre
  • Table tennis
  • Themed dinner nights
  • Children's playground
  • Private beach area
  • Beachfront
  • Evening entertainment
  • Beach
  • Hot tub/Jacuzzi
  • Entertainment staff
  • Snorkelling
  • Massage
  • Windsurfing
  • Massage chair
  • Tennis equipment
  • Fitness

Services

  • Barber/beauty shop
  • ATM/cash machine on site
  • Room service
  • Car hire
  • Ironing service
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Tour desk
  • Daily housekeeping
  • Fax/photocopying
  • 24-hour front desk
  • Babysitting/child services
  • Trouser press
  • Currency exchange
  • Laundry
  • Business centre

Safety features

  • First aid kit available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Physical distancing rules followed
  • Cashless payment available

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Wine/champagne
  • Fruits

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus

Food & drink safety

  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Free parking
  • Parking
  • Private parking
  • Parking on site

Pool and wellness

  • Pool with view
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs

Entertainment and family services

  • Indoor play area
  • Kids' outdoor play equipment

Languages

  • English
  • Español
  • Français
  • Italiano

About the rooms

The accommodation has 615 rooms:

Bedroom

  • Alarm clock
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Ironing facilities
  • Safety deposit box
  • Fan
  • Iron

Room Amenities

  • Socket near the bed

Pool and wellness

  • Pool towels

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Bath or shower
  • Toilet paper
  • Bathrobe
  • Shower
  • Towels
  • Private bathroom

Media & Technology

  • TV
  • Telephone
  • Radio
  • Cable channels

Food & Drink

  • Minibar
  • Bottle of water

Kitchen

  • Coffee machine

Outdoors

  • Terrace
  • Balcony

View

  • Sea view
  • Garden view
  • Pool view
  • View
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Restaurants

Festival

  • Guests only
  • No reservation required

Jaal-ha

  • Guests only
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

*Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Any reservation of 6 or more rooms will be considered a group, and special conditions will apply, which may include additional supplements or a reservation guarantee. Check-in time is at 3:00 PM. For early arrivals additional charges apply Check-out time is 12:00 PM. For late check out additional charges apply.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.